site map · contact LG&E · home   
For the HomeFor the BusinessAbout UsNewsroomKids ConnectionCareersE.ON U.S.Contact Us





E.ON U.S. Home > Residential Services > LG&E Residential Services


Demand Conservation today!

Electric meter closeupYou can help the environment and save energy, too.

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a free device that we connect to your central air conditioner, heat pump or electric water heater.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones.

As a bonus, we'll credit your utility bill $5 per month (up to $20 annually) for each of the four summer months (June through September) for each central air conditioning unit.

Additional bonuses apply for water heaters. These programs are available only in areas where our radio signal is accessible.

»  Details of the Demand Conservation Program



Green Energy:
The power to save. It's in your hands.

hand holding a globeLG&E now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

»  Learn more about the Green Energy program



Call before you dig

Digging with a shovelBuilding a deck, fence, home addition or putting in a pool? Planting some trees or shrubs to enhance the beauty of your home? Call Kentucky 811 before beginning any excavation or digging work in your yard. Kentucky 811 will notify the appropriate utilities to come out and locate the lines to help prevent accidental line cuts and dig-ins leading to interruptions of your service.

1. Call 811 two business days prior to excavation.
2. Wait the required amount of time
3. Respect the marks
4. Dig with care




Investing in Our Future

E.ON U.S. and its subsidiaries, LG&E and KU, are proud to be recognized as leading corporate citizens. We've built our reputation on providing safe, reliable energy with award-winning customer service.

Our employees and retirees are the keys to our success as they support our efforts to enhance economic growth and the quality of life throughout the communities we serve. We are experiencing a time of unprecedented growth and construction activity at E.ON U.S. as we strive to meet our customers' ever-increasing demand for energy and preserve the environment for future generations.

This video, "Investing in Our Future," is an overview of more than a dozen major construction projects currently under way at E.ON U.S. The video demonstrates our employees' unwavering commitment to the concept of "Customers first. Energy that lasts."

Watch video






curved top
Customer Self-Service
Registered Users
·  Log in - view/pay your bills
New Users
·  Sign Up for CSS
·  Quick Pay
(ATM/debit or credit card)
curved bottom

curved top
Be a Smart Saver!
curved bottom

curved top
call center representative on a headsetResidential Service
Call Center Hours

Monday - Friday
7am - 7pm
(502) 589-1444

Emergency outages may be called in 24 hours a day, 7 days a week.

General questions, concerns or requests?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Establish new electric/gas service or cancel service?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Power Outages/Downed Power Lines?
(502) 589-3500

24 hours/day, 7 days/week

Gas Leaks
(known or suspected)/
Gas Emergencies?

(502) 589-5511

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Billing or rate questions?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Call Kentucky 811
before you dig.

Dial 8-1-1
curved bottom

E.ON U.S. LLC meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.


Terms of Use  |  Privacy Policy  |  Site Map
Contractor Health and Safety Site  |  Wellness